Who we are
This website is operated by Lisa MLD, a Manual Lymphatic Drainage therapist based in Windsor, Berkshire.
For the purposes of data protection law, Lisa MLD is the data controller responsible for any personal information collected through this website.
Contact details:
Email: lisa@lisamld.co.uk
Telephone: 07985 801808
Website: https://www.lisamld.co.uk
If you have any questions about this privacy policy or how your personal data is handled, please contact us using the details above.
Information We Collect
This website collects personal information only when you choose to provide it.
Contact Form Enquiries
If you submit an enquiry through the website contact form, we may collect:
- Your name
- Your email address
- Any information included in your message
This information is provided voluntarily when you contact us.
Please avoid including sensitive personal or medical information in initial enquiries unless necessary.
How We Use Your Information
We use the information you provide only for the purposes of:
- Responding to your enquiry
- Communicating with you about treatments or appointments
- Managing customer enquiries and requests
We do not use personal information collected through the website for marketing purposes unless you explicitly request it.
Lawful Basis for Processing
Under UK data protection law, we must have a lawful basis for processing personal data.
For enquiries submitted through the website, the lawful basis is:
Legitimate interests: processing enquiries and responding to potential clients is necessary for the operation of the business.
In some cases, the processing may also be based on your consent, where you voluntarily provide your information through the contact form.
Cookies
This website does not use cookies for tracking, analytics or advertising purposes.
We do not use analytics tools and we do not track visitors across websites.
Data Sharing
We do not sell, rent or trade your personal information.
Your enquiry may be processed through the website hosting provider or email systems that allow us to receive and respond to messages. These service providers only process data as necessary to provide their services.
Data Retention
We keep personal information only for as long as necessary to respond to enquiries or maintain basic administrative records.
If you become a client, information may be retained longer where necessary for business, insurance or regulatory reasons.
Data Security
We take reasonable technical and organisational measures to protect personal information against:
- unauthorised access
- loss or misuse
- disclosure or alteration
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Request restriction of processing
- Object to certain types of processing
To exercise any of these rights, please contact us using the contact details provided above.
Complaints
If you are unhappy with how your personal data has been handled, please contact us so we can try to resolve the issue.
You also have the right to make a complaint to the UK supervisory authority:
Information Commissioner’s Office (ICO)
https://ico.org.uk
External Links
This website may contain links to external websites.
We are not responsible for the privacy policies or practices of external sites. We recommend reviewing their privacy policies when visiting them.
Updates to This Policy
This privacy policy may be updated occasionally to reflect changes to the website or legal requirements.
The latest version will always be available on this page.